More Bookings.
Less to Worry About.
We manage the day-to-day operations of apartments and villas with a local team dedicated to solving problems, coordinating services, and taking care of every detail.
Marketing
We create and optimize your listings, adjust pricing, manage calendars and booking channels, and continuously refine our strategy to help your property achieve better results.
Guest Services
From the first inquiry to check-out, we’re here every step of the way. We respond to messages, coordinate arrivals, handle requests, and take care of any unexpected issues during each stay.
Housekeeping & Operations
Cleaning, laundry, linens, amenities, and inventory. We coordinate everything needed to ensure every guest finds the property spotless and ready to enjoy.
Maintenance
A leak, an air conditioner that stops cooling, or anything else that needs attention. We coordinate maintenance, repairs, and local service providers to keep your property in excellent condition.
Administration
Payments, purchases, vendors, staff, and operating expenses. We handle the day-to-day administration and keep everything transparent, so you always know what’s going on without having to oversee every detail.
Truly Hands-Off Property Management
Whether you live in Puerto Escondido or on the other side of the world, the idea is simple: you own the property; we take care of everything else.
Getting Your Property Ready in 5 Steps
We guide you through the entire process, from the initial property assessment to the start of operations.
Our goal is to help you maximize your property's potential through professional, efficient, and results-driven management.
Getting to Know Your Property
We visit your property and conduct an initial assessment to understand its features, location, capacity, amenities, and current condition.
Recommendations & Preparation
We provide recommendations to improve the guest experience and prepare your property for operation. This may include furniture, décor, equipment, inventory, and other important details needed before launch.
Getting Ready to Launch
Once your property is ready, we coordinate the purchase of any missing inventory, arrange professional photography, and take care of all the preparations needed to begin operations.
Listing Creation & Optimization
We create or update your Airbnb listing, optimizing photos, descriptions, amenities, pricing, and settings to maximize visibility and bookings.
Launching Operations
Once the listing is live, we begin managing reservations, guest communication, cleaning, maintenance, and the property's day-to-day operations.
Every property has its own start-up process. During the first few months, especially when launching in the low season, bookings may build gradually as the property receives its first reservations and reviews. Over time, this helps increase visibility and establish more consistent occupancy.
Frequently Asked Questions
(FAQ)
We provide comprehensive property management, including listing creation and optimization, professional photography, guest communication, cleaning coordination, maintenance, problem-solving, pricing management, and regular reports on your property's performance.
We primarily list properties on Airbnb. We also have a network of returning guests and clients who contact us directly to book properties in Puerto Escondido.
Income depends on factors such as location, the number of bedrooms, guest capacity, and the amenities your property offers. We can conduct a personalized assessment and compare your property with similar listings in the local market to estimate its income potential.
We continuously analyze the market, seasonal trends, occupancy rates at comparable properties, and competitor performance to identify opportunities and adjust rates strategically, aiming to maximize both occupancy and revenue.
We have an in-house cleaning team and work with specialized contractors to meet a range of maintenance needs, including plumbing, electrical work, landscaping, pool maintenance, repairs, and renovations.
Yes. Owners can use their properties whenever they wish. We simply block the requested dates on the calendar. Keep in mind that personal use during peak season may affect your property's potential rental income.
We currently manage more than 20 vacation rental properties in Puerto Escondido and have hosted thousands of guests since 2020.
We document any damage and manage claims through Airbnb's AirCover program to seek coverage for repair or replacement costs from the guest when applicable.
The properties we manage achieve an average occupancy rate of around 75%, while some exceed 80% and reach as high as 82%.
It's important to note that these results vary depending on factors such as location, property features, seasonality, and how often owners use their properties throughout the year. Dates blocked for personal use reduce availability for bookings.
We also maintain a 99% response rate on Airbnb, allowing us to respond quickly to guest inquiries and make the most of booking opportunities.
It depends on the property's current condition. Factors such as furniture, photography, equipment, inventory, construction status, and finishing touches can all affect the timeline.
For a finished and furnished property, we generally just need to complete the inventory (linens, kitchenware, décor, and equipment), arrange professional photography, and create the listing. This process typically takes around two weeks, depending on material availability and delivery times. Our goal is to get your property listed as soon as possible so we can make the most of the booking calendar.
We manage high-end vacation homes and condominiums, primarily located in La Punta, La Barra, and Manzanillo in Puerto Escondido.
The most common operating expenses for a vacation rental include electricity, internet, cleaning supplies, laundry, air conditioning maintenance, pool and garden maintenance, and occasional repairs resulting from normal property use.
For new properties or those being prepared for launch, initial expenses are usually higher because they require investments in furniture, décor, linens, kitchenware, appliances, and other essentials for hosting guests. Once the property is fully equipped and operational, expenses tend to stabilize and primarily cover maintenance, replacements, and day-to-day operations.
Yes. In fact, many of our clients don't live in Puerto Escondido. Our service is designed for owners who need a comprehensive solution and a reliable local team that can take care of everything. In addition to managing daily operations, we send monthly reports and maintain regular communication to keep owners informed about their property's condition and performance.
You'll receive monthly reports covering reservations, revenue, occupancy, operating expenses, and completed maintenance work. We also maintain regular communication with our property owners via email and other channels to address any questions or needs.
Yes. We can help you make a smooth and straightforward transition while minimizing disruptions to your bookings and property operations.